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2	"Alma" Alma: Hi, dear, welcome home! Frank: Hmm. (a grunt) Alma: What's the matter? You look really upset. Frank: Those irresponsible daredevil motorists, what else! Alma: Look at you, bursting with rage. Why don't you just let them be? Frank: What do you know? If my driving skills were not that good, you would have lost a husband. Alma: Oh God, it's that serious? Were you in a collision with another car? Frank: Hey, watch your words. He was the one who collided with me, not the other way around. Alma: Darling, are you sure you're okay? Did you hurt yourself? Is our red sports car okay? Frank: Are you kidding? Your husband's skills are top rate. Of course, everything's fine. If I wasn't afraid of denting our baby, I would have had it out with him and showed who's the real race car driver. Alma: Thank God for that. As long as nobody's hurt, everything else should be easy to resolve. Did somebody grab the lane, or make an illegal left, or zigzag their way through the traffic?
3	"Frank" Frank: All of the above. The worst part of it is that there was this black car, which not only beat the yellow light, it zigzagged right and left. Traffic was a misscreated by those cars trying to avoid it. Alma: No wonder it took you this long to get home. Was traffic really that bad? Frank: It was really that bad. Because of that car, traffic was a mess. Motorcycles and buses were bumping into each other; traffic on the whole street was at a standstill for an hour. Alma: That's horrible. Don't worry, that jerk will get his just rewards. I should draw 20 cartoon strips reprimanding him. Frank: Spare me from black-hearted women. Alma: I only want to make you laugh and forget tonight's unpleasantness. Frank: Thanks. I've said my piece; I've let out my anger and I'm starving. What's for dinner? Alma: There're steak, steamed corn with butter, and ice cream. Frank: That sounds wonderful. Alma: You go ahead and eat first, dear. I want to see if there are any dents on our precious car.. Frank: Please. Are you worried about me or about the car?
4	"Words & Expressions" Words & Expressions traffic light　红绿灯 crossroads n.　十字路口 intersection n.　十字路口 left turn　左转 right turn　右转 go straight　直走 one-way lane　单行道 prohibit vt.　禁止 violation n.　违规 traffic ticket　罚单 motorist n.　驾驶者 keep right　靠右 keep left　靠左 overtake vt.　超车 red light　红灯 green light　绿灯 yellow light　黄灯 driver's license　驾照 number plate　车牌
5	"traffic jam　交通阻塞" traffic jam　交通阻塞 viaduct n.　高架桥 expressway n　高速公路 provincial road　省道 railroad n.　铁路 island n.　安全岛 pedestrian n.　行人 pedestrian lane/zebra crossing　斑马线 underpass n.　地下通道 volume of traffic　交通流量 slow down　减速 speed up　加速 engine n.　引擎 breakdown n.　故障 stall vi.　抛锚 car accident　车祸 jam-packed traffic　拥挤的交通
6	"Please back up" Please back up. Please abide by traffic regulations. Please follow the directions of the traffic policeman. Don't honk the born indiscriminately. There is a traffic incident over there. Red light means stop, green light means go. Pedestrians, please use the pedestrian lane. My car stalled. Drive carefully! Don't drive that fast! This is a no left turn area. This is a one-way street. You have violated traffic laws. I was given a traffic ticket. Traffic is doing a bumper tap on this street. Can I see your driver's license These motorcycle-driving nuts are making me very angry. Don't forget to fasten your seat belts.
7	"There is a traffic incident..." There is a traffic incident further down the road. That red car bumped into the island. I was stuck in traffic. I am almost late. I am so stressed out. I am thinking of going through another road. Northbound traffic on the expressway is tied up. I want to go down this interchange. Don't rush; your life is more important. Going up the bridge from here is a shortcut. The traffic lights are out. It is safer to maintain proper car distance. That truck which is overtaking is really the pits! Don't just overtake the car in front of you whenever you feel like it. Slow down when approaching the toll station.
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9	"Alma" Alma: Dear, what's up? You seem extra busy lately, working overtime and bringing work home. Frank: I'm sorry, I'm really very busy these days. I haven't been spending time with you and the kids. Alma: I am not unhappy because of this; I'm only concerned whether there are any problems at work. Frank: Don't worry yourself too much. I'm just putting in these extra efforts for the appraisal in July. Alma: What's there to worry about? Aren't you always one of the apple of your boss' eyes? Frank: It's different this year. We got a new general manager last month. Nobody knows how he's going to appraise us or how he is going to decide on the wage increase. Alma: Oh? Doesn't the company have any standard appraisal system? Frank: There are a few items for appraisal, but a large part of the decision rests on the manager, so a lot of my colleagues are feeling very uneasy nowadays. Alma: Is he the type that likes people to curry favor with him? Frank: I heard something like that. Besides, a lot of rumors about the wage increase are flying all over the place. It's really very difficult to decide which ones to believe.
10	"Alma" Alma: Well, let's look at the three factors. Frank: Which three factors? Alma: The perfect annual report, conservative work attitude, and sweet talk! Frank: I've already accomplished the first two; the third, I just can't bring myself to do. Alma: That's the simplest. Why shouldn't it he? Would you like me to show you how it's done? Frank: But what if he dislikes flattery the most, I'll be done for ! Alma: But didn't you say that somebody said that's what he likes? Frank: But there are some people Who say that that's one of his traps. Alma: Well, it's going to be a bit difficult. However, this is not an impossible task for your smart wife. Frank: What strange ideas do you have this time? Alma: Dear, you forget that I am very interested in psychology. Frank: So? Alma: You can tell me his favorite color, his clothing and eating habits and I can probably tell you what kind of person he is. Frank: Is it really that effective? Alma: Try it and you'll know.
11	"pay slip　工资单" pay slip　工资单 ministry of personnel　人事部 accountant n.　会计 performance n.　表现 results n.　成绩 fair adj.　公平的 unfair adj.　不公平的 review n.　审核 evaluation n.　评定 annual adj.　年度的 A rating　甲等 B rating　乙等 C rating　丙等 inferior adj.　劣等 salary increase　加薪 promotion n.　升职 demotion n.　降职 announce vt.　公布 profit sharing　分红制 stocks n.　股票 suck up to　巴结 flatter vt.　奉承
12	"test n" test n.　考验 report n.　报告 skip a grade　跳级 covetous adj.　眼红的 envious adj.　忌妒的 not resigned to　不甘心的 surprise n.　惊喜 benefits n.　奖金 salary adjustments　调薪 system n.　制度 pension n.　退休金 insurance n.　保险 labor insurance　劳保 health insurance　健康保险 appreciate vt.　赏识 cold reception　冷落 satisfied adj.　满意的 dissatisfied adj.　不满意的 comfort vt.　安慰
13	"This year's salary will increase..." This year's salary will increase by 15%. The salary of each person is confidential. I have been demoted. He suffered a salary cutback. Superiors will often evaluate personnel based on performance and individual qualifies. I got an "A" level rating in the performance evaluations. This is my performance bonus. I got a salary raise. This is very good news. Tell you some bad news. I felt that my superior's evaluation on me is unfair. There is an additional 5,000 ~ bonus in my paycheck this month. This year, Dennis went up three levels to become the president's special assistant. I hope this year's pay hike percentage will be a bit higher. The employees belonging to the sales department have a 3,000 transportation allowance.
14	"John got a B in..." John got a B in his evaluation. My superior likes me a lot. He is very close to getting fired. Some people will go to incredible lengths just to get a raise. I depend on my own abilities to get every raise and promotion. The level of one's capabilities is directly proportionate to the amount of performance bonus he gets. I am not satisfied with this evaluation. Most superiors like subordinates with a sense of responsibility. Joe is somebody who doesn't work and sucks up to his superiors. Guess how much the year-end bonus is going to be this year? I heard that the company is going to give their employees stock options. I am very disappointed with this figure. This month's salary ought to make you very happy. I fed that 1 deserve more compensation for my work. What I give is grossly disproportionate to what I receive. The company is not giving any raises this year. My company has two salary adjustments every year.
15	"Part 3" Part 3 Losing a customer Today is a really depressing day for Frank. He spent half a year working on getting a contract with a big company and the deal was to be made today. However, he found out that a competitor had gotten the contract.
16	"Janice" Janice: Dad, why do you look so discouraged and disappointed. You don't look like your normal everyday self. Frank: Oh, yeah? People have their bad days, too, Don't mind me; just read your books. Janice: Why don't you tell me about it? Maybe I can make you feel better. Frank: You don't have any working experience. How can you understand how I feel? Janice: That's where you're wrong. There are many times when a third party is more objective than the party concerned because he is not involved. Getting the problem off your chest may make you more comfortable. Frank: It's really nothing, just that a competitor got my customer. Janice: Is that the customer you've been working on these past Jew months? Frank: That's the one. I've worked on it for half a year and the contract was about to be signed. Today I got a phone call saying that the deal is off. Janice: That's really bad. This is like the student who spends half a year studying for the finals and then gets too sick to join it. Frank: Getting sick during the finals only results in less than ideal grades. I just saw all my efforts go down the drain. Janice: Oh, come on, Dad, it's not that bad. Today's failure does not mean you're always going to fail. Frank: Thank you for your words of comfort! Janice: Those are not only words of comfort. What I said is reality. Frank: How so?
17	"Janice" Janice: The only thing that your client said was that today's contract signing was off; he didn't say that he wasn't going to work with you anytime in the future. Besides even if you lose this business, there are other opportunities for working together. Frank: What would yon do if it were you? Janice: Dad, did the other party tell you the reason for not continuing with the deal? Frank: He only said that the plan was postponed temporarily, nothing more. I heard from a friend that they were planning to work with another company. Janice: That's only hearsay. The contracts have not been signed yet. That means there is a chance. Frank: That's also true. Janice: The dust hasn't settled yet, which means, anybody can be a winner. Frank: That's right. I'1l fight to the last minute. Janice: Also, to know yourself and the enemy is half the battle won. Frank: Relax, I will go and get a clear picture of my enemy's intentions. Janice.. That's the right attitude. Just give the customer a good impression and there will be other opportunities, even if you don't work together this time. Frank: Thanks for the reminder. I didn't know you had such good business acumen.
18	"order" order n.　订单 contract n.　合同 sign vi.　签名 person in charge　负责人 project n.　项目 talk about business　谈生意 customer n.　顾客 supplier　厂商 visit vt.　拜访 presentation n.　介绍 try to get　争取 contract violation　违约 promise vt.　承诺 go back on a promise　反悔 verbal agreement　口头协议 legal effect　法律效力 competition n.　竞争 competitor n　竞争对手 underhanded measures in the Same business business opportunity let off steam　发牢骚 fight till the end　奋战到底 give up　放弃 refuse to concede defeat　不服输
19	"He is really a lowdown..." He is really a lowdown scoundrel. I must win this client again. Do you need me to make that presentation again? Our company's products are your best choices. We are not afraid to have our products compared to others, onl3 that the buyer might not know the stuff I'm sure I'll be able to sign up this client. Professionalism and sincerity are the secrets to a salesperson's success. Don't miss out on this opportunity for working together. This purchase order will bring us big profits. What are the terms of payment? I was swindled! I am really a fool. This is not your fault. I have a strong competitor this time. I guarantee that the goods will be delivered on time.
20	"Part 4" Part 4 Pirating Wave Tonight Frank received a surprising phone call that made him very happy. A company is offering him the position of general manager. Because of this, a family debate has ensued.
21	"Alma" Alma: Who was that on the phone, dear? Why are you staring into empty space after putting down the phone? Frank: Alma, this is an unexpected surprise. Somebody wants to hire me as general manager. Alma: Really? That's great! I would become the Mrs. General Manager. Honey, I just know you're the best. Charles: Have you said yes yet, Dad? Frank: No, I haven't, but we've set a date to talk about it. Janice: Dad, which company is planning to pirate you? Frank: It's a new high tech company It's not that big and famous yet, but the potentials are good. Janice: Aren't you satisfied with your present job? Frank: It's okay, I guess. Actually before receiving this phone call, I had no intentions of changing jobs. Alma: Frank, will this new company pay you more? Frank: He said that I would be very satisfied with the pay. Charles: Yeah, right! Of course he will never say that the responsibilities are also going to double. Frank: Well, this is a direct proportion. Nobody goes into business to lose money. Alma: Honey, if the new job is too exhausting, why don't you just let it be? I would rather you spend a firth bit more time with me.
22	"Janice.: I think if..." Janice.: I think if Dad can be allowed to exploit his talents in this new job, it would be good for him to try it. Who knows, it might be a turning point in his career! Frank: That's how I see it, too. Charles: Dad, will you change to a new job just for the sake of higher pay ? Frank: Not really. It all boils down to what I need and want most at the moment. Charles: Like what? Frank: Like we don't really lack money at the moment and I am realty familiar with my work. But everything is so monotonous; work lacks a certain surge ahead. Charles: So what you are looking for in this new job is its future prospects and growth potential'?. Frank: You may say that. Janice: That's called a need for self-realization. Frank: Okay, my dear daughter, stop acting smart. I promise to think about it carefully. Alma: It's strange how a job opportunity can allow out whole family to become this uneasy.
23	"hire" hire vt 雇佣 personnel n.　职员 position n.　职位 compensation n.　待遇 resume n.简历表 interview n.　面试 pirate vt.　挖墙角 move to a new job　跳槽 expectation n,　期望 notify vt.　通知 temptation n,　诱惑 become interested in something　对．．．感兴趣 career exchange　转行 resign vi,　辞职 letter of resignation　辞呈 reason n.　理由 response n.　回复 nature of the job　工作性质 working environment　工作环境 recommendation n.　推荐 recommendation by another　经人推荐 mysterious phone call　神秘电话 condition n.　条件 bored adj.　厌倦的 fresh adi.　新鲜的
24	"Somebody offered a high salary..." Somebody offered a high salary to pirate me. This is a good opportunity. The company is currently hiring professionals from different fields. I am going to T company for an interview tomorrow. I got hired. I am very satisfied with my current job. I heard that Jack will be resigning at the end of the month. Do you want to change your job? Don't miss the opportunity. Somebody wants to pirate me. Can you come in for an interview? I hope you can join my company. I like your work attitude. This is a company with a bright future. A rolling stone gathers no moss. I have absolutely no plans of changing jobs. Thank you for thinking of me.
25	"Part 5" Part 5 Customer Style One day Frank was looking at Alma doing an illustration and talking about family matters, he suddenly had an idea—why not coauthor a "Customer Style" illustrated book with Alma.
26	"Frank" Frank: Dear, I have a concept you'd surely love Alma: Oh? Let's hear about it, Frank: Let's coauthor an illustrated he, ok on customer styles. Alma: That sounds interesting. What brought on this idea? Frank: I've been in sales for many years and I'd like to have some sort of a remembrance of these years. Aside from this, I feel that to be able to work on a book together with you is very romantic. Alma: Yes, it is very romantic. How should we design this hook? Frank: We should first discuss the different types of customers and then think of ways to express his unique characteristics, Alma: My turn first. I think customers may be stingy, eccentric, professional, outgoing. Frank: That's true. Also, there are customers who are hot-tempered, mild-mannered, slow-witted, and irresponsible. Alma: The customer I fear the most is the one who doesn't keep his word. Frank: That goes for me, too. Besides, the type who keep changing their and don't know what they want gives me a bad headache. Alma: Let me think... The type I like most are the ones who are professional, responsible, and rational. Frank: But that kind of customer are a dying breed. Alma: You're right about that. Most customers are usually picky and stingy. Frank: Most customers usually hope to spend the least amount of money to get you to do the most work. Alma: That's human nature.
27	"Frank" Frank: Although I have encountered a lot of good customers, becoming good friends. Alma: That goes for me, too. I've become really good friends with the editors of some of the publishing house I work with. Frank: If you belong to the same industry and get along well, it's usually possible to empathize and boost each other's morale. You may also be able to work together professionally. Alma: How many customers have become your friends, dear? Frank: Oh, may be seven or eight. I have known these clients for more than five years already. Alma: I probably have around six. Frank: Why don't we put together profiles of the customers we love and hate most? We can make them the lead characters in our book. Alma: That's a great idea. But it will have one man and one woman for the sake of equality. I want to portray the female lead character as the good customer. Frank: But the female customers I've met so far are mostly the irritating type. Alma: Then you have sexual discrimination. Frank: And I think you are too feministic. Alma: I'm the one illustrating the hook, so I get to decide. Frank: All right, all right. I just have to live with the fact that I can't draw.
28	"hot-tempered" hot-tempered adj.　暴躁的 irritable adj.　暴躁的 reasonable adj.　讲理的 moody adj.　情绪化的 emotional adj.　讲人情的 inflexibly just　铁面无私的 eccentric adj.　古怪的 well-bred adj.　有教养的 do not keep one's word　说话不算话的 temperamental adj.　喜怒无常的 lose one's temper　火冒三丈 admirable adj.　令人敬佩的 greenhorn n.　外行 expert n.　内行 high/low standard　高／低水准 reject vt.　拒绝 good/bad intention　善／恶意 bankrupt vt.　使破产 exploit vt.　利用 loyalty n.　忠诚 to become the object of one's anger　受气 long-term cooperation　长期合作 business partners　合作伙伴 strategic alliance　战略联盟
29	"This is an old customer..." This is an old customer of mine; he is also a good friend. Mr. H is the must troublesome customer I have ever come across. I really like working together with Miss H. Mr. G is always stingy and picky. I will think of a way to deal with that irritating Miss Y. Each time I sit down with the K company people, I am more likely to lose my temper. That fat guy is the most difficult supplier I have ever had to deal with.! The worse the client is, the more patient you should be. You should have word of honor when you are in business. I made the acquaintance of a very good client today. The boss of T Company loves to bargain. Most customers like to get a bargain. It is important to keep peace and make money when you're in business. Don't think I am easy picking. Please respect my professional knowledge. He is so picky!
30	"I've had enough of his..." I've had enough of his mood swings. Please do not make a big fuss over nothing, okay? I think we should be rational about discussing this matter. Relax, I will give you a satisfactory answer. I have never met anybody as eccentric as Mr. G. Mr. Y has already become persona non grata with me. Miss K has given me a lot of benefits. The people at J company are full of smiles. Salespeople can be considered a company's window dressing. Who has gotten you so riled up today? You look cheerful. You look like you landed a big business deal. It is an honor for me to know W. Mr. P is really the guardian angel of my business. I am very grateful for your support for my company. I hope we get to work together next time.
31	"Part 6" Part 6 Market Survey of New Products Frank's company recently designed a new product. To understand the average person's reaction on the product, Frank specially brought the product home to conduct an informal market survey.
32	"Frank" Frank: My dear family, let's play a brain buster, shall we? Charles: Just as well. I was getting a little tired reading all those books. Let's play a bit. Alma: Okay, dear, stop puzzling us this way and let's get on with it. Frank: You're still the only one who understands me. What I'd like you to do is to give your comments regarding our company's new product. Alma: What's the company new product? Frank: It's a coffee machine designed specially for singles and small families. Alma: Oh, any special features? Frank: It's light, colorful, and it combines the functions of a coffee grinder and a coffee brewer. Janice: Dad, did you bring it home? Frank: Of course, take a look. Janice: Not bad. It's in this year's trendiest color. Alma: Even I would want to buy it. Frank: Charles, what do you think? Charles: I like its form, but I don't like its color. Frank: It's no wonder; this was designed specially for the female market. Alma: Darling, I think it would be easy to sell if it were to be put in a mail order catalogue. Charles: I think displaying the product in the department store will emphasize its special features. Frank: Why is that?
33	"Charles" Charles: This way a person will be able to actually operate and show its dual functions, allowing the customers to see its special features. Janice: I think so, too. Besides, you can also do a joint promotion with a coffee company, giving away free cups of coffee. That will surely attract a lot of people. Frank: Hmm... We can consider that idea as well. Frank: Of course, you can. Get ready to drink some great tasting coffee. Alma: It looks easy enough to operate. Janice: But I think it's too noisy. Charles: I think it's just fine. Frank: It's a little bit noisy. I think I should have a talk with the design department. Are there any other defects? Feel free to point them out. Alma: I think the material used on this product feels a bit rough. Frank: Okay, let me list them down. Charles, what about you? Any comments? Charles: Let me get a taste of that freshly brewed coffee. Uh not bad! Frank: The defects that you pointed out are very small problems, which we shall be able to fix in a short time. Janice: Dad, when the product goes into the market, will we have a unit here? Frank: Naturally, if you like it. Alma: Why don't we set aside a weekend and let me invite my friends to a tea party at home and help you promote the new product. Frank: That's a great idea. There's going to be a lot of fun; I should prepare a performance for that day.
34	"innovation n" innovation n. 创新 button n.　按键 function n　功能 limit on service　服务期限 warranty n.　保证书 instruction n.　说明书 patented product　专利品 test marketing　试卖 operate vt.　操作 trial use　试用 demonstrate vt.　示范 ingredient n.　成分 target market　目标市场 sample n.　样品 imitation n.　仿冒品 questionnaire n.　问卷 opinion n.　意见 basic information　基本资料 member n.　会员
35	"privilege n" privilege n.　优惠 discount n.　折扣 home delivery　送货到家 to pick up the goods　提货 terms of payment　付款方式 male population　男性人群 female population　女性人群 service office　服务处 returned goods which　退货 after-sales service　售后服务 market analysis　市场分析 consumption behavior　消费行为 trial sale　试卖会 exhibition n.　展销会 special sale　特卖会
36	"This is the latest model..." This is the latest model of television from our company. Can you demonstrate how to operate this washing machine? I like to see the instruction manual. Test marketing of the product will start tomorrow. Its external appearance is sleek; it has many functions, and the price is affordable. You may try it. The product comes with the instruction manual and warranty. This product is patented. Please fill up this questionnaire for me. I do not like its external appearance. I am not satisfied with its price. This is a model especially designed for the female population. This product is appropriate for a wider age range. This model is suitable for both sexes. May 1 get your suggestion? Can you talk about your thoughts after using the product? I don't have any particular feelings.
37	"Part 7" Part 7 Office Complaints Frank invited colleague Addison to dinner at home after work. When dinner was finished, they sat on, discussing the happenings at work...
38	"Frank" Frank: Addison, have some more fruit. Addison: Thanks. Hey, this is great; I really like apples. Frank: Well, have a bit more. I remember Susan at the Planning Department also likes apples. Addison: Yes. Unfortunately, her temper is not as sweet as the apples she likes. Frank: What's the matter? You sound as if you don't like her that much. Addison: So-so, I guess. I don't dislike her; it's just that she's a little moody. Frank: That's also true. but she’s very responsible. Addison.-I agree with you. Compared to Tina, she's a lot better. Frank: I really can't stomach Tina's princess-like airs. She doesn't do anything the whole day, but carries gossip to the boss. Addison: Well, she is the boss' sister-in-law! Frank: I feel that there are too many people in the companywho are all talk and no action. No wonder the administrative system is a mess! Addison: You can't do anything about it. The boss likes listening to good news, so a lot of people kiss ass. Frank: Well, it is certainly exhausting for us honest people there. Addison: I'd rather be an honest person than be spineless and unprincipled like them. Frank: That's also true. Addison: Frank, What do you think of the new general manager? Frank: He has extensive experience, although the guy's really deep; sometimes, it scares me. Addison: I heard he's very clear about his likes and dislikes and he's not the type to just let things go, so don't cross him. Frank: I know, that's why I'm always respectful and I keep my distance. It's safer that way.
39	"Addison" Addison: Me too, I don't know why, but every time I see the guy, I break into a cold sweat. Frank: It's in the eyes. They're the type that seems to look into your soul, makes one really uneasy. Addison: I often feel that he is in the office, watching our every move. Frank: Luckily 1 get to go out of the office and meet with clients or else, I would be as uncomfortable as you. Addison: I think being his secretary is tough. Frank: It's hard to say. I heard he's real nice to women. Helen, his secretary, is also an acknowledged beauty in our office. Addison: But I just saw him lost his temper with Helen yesterday. Frank: Really? That's big news; I haven't seen him actually scream at anybody. Addison: Well, you're better off not seeing it. Yesterday, nobody dared to utter a sound, even the volume of conversation on the telephone was kept to a minimum. Frank: Well, the customers who called yesterday must have felt that our service attitude was outstanding. Addison: You really are optimistic,, aren't you? Frank: Is there any other way? Being afraid is not going to solve the problem! Addison: That's also true. Except you're going to leave, you really don't have any choice but to be patient. Frank: Just grin and bear with it, after all, the company has very good benefits. Addison: Let's not talk about it! Why don't we play some bridge? Frank: Good idea! Let me call my wife to join us.
40	"topic n" topic n.　话题 gossip n.　闲话 chat vi.　聊天 talk stealthily in whisper　窃窃私语 excellent adj.　优秀的 mean person　小人 man of virtue　君子 expert n.　专家 old-fashioned adj.　守旧的 smart adj.　聪明的 external appearance　长相 personality n.　个性 character n.　性格 good points　优点 defect n.　缺点 interest n.　兴趣 hobby n.　爱好 tattletale n.　爱打小报告的人 stubborn adj.　固执的
41	"straightforward adj" straightforward adj.　正直的 workaholic n.　工作狂 perfectionist n.　完美主义者 fool around　鬼混 frame somebody　栽赃 change rules frequently 早令夕改 make excuses　推托 ambition n.　志向 enterprise.　事业 career plan　职业计划 goal n.　目标 responsibility n.　职责 flirtatious adj.　轻浮的 pressure n.　压力 ridicule vt.　嘲笑 mock vt.　讽刺 relentless adj.　尖酸刻薄的 assist vt,　协助 support vt　支持 hinder vt.　妨碍 look down on　轻视 respect and admire　敬佩 learn from example　引以为戒
42	"Mr" Mr. R always comes in late. I can't bear Miss C's flirtations behavior. I heard that H is going to get promoted. Mr.K's planning abilities are very good. Miss T is very beautiful. Mr. R was reprimanded by the boss this afternoon. Miss H is such a methodical person. Mr. K is a person who makes a clear distinction between public and private matters. I need to work together with the people from the Planning Department The people from the Human Resources Department are so arrogant H is always bullying people because of his association with the higher- My employees are not improving one bit. These young people are always aiming for a realistic goals. There are very few people who have their feet planted solidly an the The office is a place where it is not wise to speak the truth. My colleagues and I are like family. G has already made the factory his home. He is a workaholic. One grows in working with aggressive individuals. She always hassles me. T is a mean person who steps an people on his way up.
43	"Part 8" Part 8 Alma's Illustration Exhibition These past few weeks, Alma remained closeted in her room, working earnestly on something, refusing to take the calls of publishers or magazines for work. She didn't even bother to cook and when Frank and the children asked her what she was busy at, she would answer, "You'll know in a month." Today, Alma finally emerged from her studio. She prepared a sumptuous dinner and to everybody that she was going to have an illustration exhibition !
44	"Alma" Alma: My dear family, I am going to have an exhibition. Frank: Really? This is what you have been .so busy preparing for all day and all night? Alma: That is correct. I am really sorry that you have had to have takeout food these past days. Janice: Congratulations, Morn. This is a momentous event. Charles: Indeed, it is. But, Mom, why didn't you tell us sooner? Why the mystery? Alma: I just wanted to give you guys a surprise. Frank: It is certainly a surprise. So, is everything all set for the exhibition? Alma: It's almost ready. We've already rented the venue; all that's left are some media promotion and set decoration work. Frank: What is the exhibition date? Alma: The exhibition will run for a week, starting on the 15th of next month. Frank: I'm really happy for you, honey. At last, you'll be fulfilling a wish you've had for many years. Janice: What's the theme of your exhibition this time, Morn? Alma: The theme of my exhibition is "Unlimited Possibilities. " Charles: Can you explain what that means, our great illustrator? Alma: Actually, the exhibit is a comparison and contrast between my shown and unshown works. Charles: I still don't get it.
45	"Alma" Alma: Let me put it this way. Every time before I complete an illustration, I would sketch several drafts featuring different ways of expressing the subject. Then I would choose the one that is most appropriate. This time, I would be exhibiting those drafts that didn't quite make it, showing them as "complete works," to be exhibited together with those that I have shown before. Janice: That would really be interesting. You can see different creative expressions under the same theme. Alma: That's true. In the past, I had always felt that some of my drafts were more interesting and more creative than the ones I had exhibited. Now at least, I won't have any regrets. Frank: My dear wife, I'll make sure that your exhibit is a big hit. Alma: I just know you'd surely support me. Frank: Naturally, I'll always be there for you. Alma: I am the luckiest woman in the world. Janice: Morn, I'll be your volunteer. I'll help you distribute flyers, do errands, and be the reception committee. Charles: Count me in, too. Alma: Okay, let's divide up the work!
46	"guest n" guest n. 来宾 viewer n.　参观者 reception personnel　接待人员 exhibition introduction　展览说明 art museum　美术馆 art gallery　　画廊 press release　新闻稿 promotion flyer　宣传单 presentation n,　简介 exhibition ball　展览馆 opening n.　开幕 closing n.　　闭幕 invite.　　邀请 name list　名单 calling card　名片 symposium.　座谈会 lecture n.　　演讲 speech n.　　致辞 thank you speech　感谢词 award vt.　　颁奖 painting album　画册 main topic　主题 hue n.　色彩 pigment n.　颜料 emotional speech　感言
47	"The painting exhibition is slated..." The painting exhibition is slated to open on September 3. We welcome each and everyone to come and join the exhibition. The venue, date, theme of the exhibition can be found on the invitation Painter Mr. J will hold a press conference on the upcoming exhibit tomorrow. The exhibition ground will have a total of 10 guides. I will be holding a sculpture exhibition at N art gallery. The art exhibit opens tonight. Have the invitations been sent out yet? Please sign this for me. This item is not for sale. My teacher is scheduled to make a speech at the press conference during the opening. The journalists are very interested in this work. The theme of this painting is "Mother and Child. " Please do not take pictures. Please do not touch the works of art. We welcome your critique. Let's hear your viewpoint and comments.
48	"Part 9" Part 9 Going on a Business Trip Frank's company is planning to expand its operations in the US and is sending Frank on business trip to observe the market trends and to talk to several companies about working together. The night before leaving, his wife Alma talked with him about his feelings about this trip while helping him pack.
49	"Alma" Alma: How long are you going to be away this time? Frank: Maybe a week. Alma: That's a long time. Frank: The company wants to expand its US operations, so I'm going to meet some companies to discuss the possibility of working together. Alma: These clients are based in New York? Frank: Some are located in New York; others are based in San Francisco. Alma: I wonder what the weather is like over there. You think I should pack some thick clothing? Frank: I listened to the news; the weather should be fine. I just have to pack two vests and two suits and I'll be okay. Alma: I'm going to pack a sweater, just in case. Frank: That sounds good, too. Alma: Frank, you've been to a lot of countries, which place do you like best? Frank: Naturally, I like New York best. But if you're talking about business trips, I prefer going to France.
50	"Alma" Alma: Is it because there are beautiful blonds there? Frank: Don't get ideas in your head. I like France because of its beautiful scenery. Alma: So... when you go on business trips, you don't only discuss business, but also go on excursions. Frank: Darling, I only go out for walks after dinner. Alma: Really? Frank: Naturally! Alma: Do you like going on business trips? Frank: Once a month is not bad; it's like a change of scenery. However, if it becomes too frequent, I think it's too exhausting. Alma: Why? Frank: Traveling frequently does not mean your office workload decreases. Seeing a mountain of correspondences and work piled up on your desk after a
51	"trip is really a bummer" trip is really a bummer. Alma: Well, that's a good point. It's more exhausting when you add on the time differences. Frank: You're right on that score. And you know me, I like to sleep on my own bed. A change of bed makes me sleep fitfully. Alma: You sound more and more pitiful by the minute. Let's just think about the good part about business trips. Frank: Oh, which reminds me, have you put my travel documents in the suitcase yet? Alma: No, I haven't. Frank: We should not forget those things. Come, let's check and see what we've left out. Alma: Passport, airline tickets, toiletries, and wallet.., all here ! Frank: Okay, there shouldn't be any problem.
52	"luggage n" luggage n. 行李 briefcase n. 公文包 destination n. 目的地 meet the plane 接机 sign the contract 　签约 market observation　考察市场 partner n. 同伴 items for discussion 洽谈事项 mission n. 任务 purpose n. 目的 business trip 　出差 business deal 　谈生意 represent vt. 代表 visit vt. 参观
53	"inspection　考察" inspection　考察 ocular inspection 视察 engage in advanced studies 进修 on-the-job training 在职培训 purchase order 订单 find out about the news 打探消息 negotiation n, 谈判 communicate v. 沟通 consensus n, 共识 joint project 合作方案 alliance n. 联盟
54	"I am going to London..." I am going to London on a business trip tomorrow. My most important mission on this trip is to get the order of F company. Please remind me that I have to bring the documents, my passport and other important things. Can you pick me up at the airport next Monday? "This is my phone number at the hotel. My room number is B30. I'll go to meet the plane. When are yon coming hack? How long will you be away? Don't worry, I'll call home. Have you made flight reservations? What is the reason for the business trip? I carry a very heavy responsibility. Who is going with you on this business trip? Which hotel are you slaying at?
55	"I roll be going abroad..." I roll be going abroad for an inspection tour next month. I will be visiting the factory of the TU Company in Paris. Can I come with you? I can't back out. You are going on these business trips more and more often. I don't like going on business trips one bit. Maybe we can find somebody else to replace me. I like to observe and learn from other people's strong points. Don't forget your briefcase. Did you bring a suit?
56	"Part 10" Part 10 Difficult Decision Recently, the two newly hired employees belonging to Frank's department are not doing so well. If it is not being late or leaving work early, then it was the customers complaining about their bad service attitude. Frank has tried to communicate with them, but was unable to improve the situation. He now plans to talk to Alma on how to resolve the situation.
57	"Frank" Frank: Alma, do you have a minute? Alma: What's up ? Frank: I want to discuss a situation at work with you. Alma: Oh, what a surprise, there are actually things that our head of the family cannot solve. Frank: Of course, even the smartest person needs other people's ideas at times. Alma: Okay, let's hear it. Frank: Let me ask you a question first, will you hire somebody who's talented or somebody who's obedient? Alma: I will hire somebody who is talented with a sense of responsibility. Frank: What if you can't have both? Alma: Then I will hire the worker with a sense of responsibility. Why, what's troubling you? Frank: The two newcomers in my department are very talented, but they're disorganized and resistant to orders; they're really causing me a lot of headaches.
58	"Alma" Alma: Have you talked with them yet? Frank: Many times, to no avail. Alma: They're very young, aren't they? Frank: Twenty seven, twenty eight... Alma: Young people this age tend to be a bit more ,egotistic. Frank: If they were totally irresponsible, I would not hesitate to let them go. However, their performances in some areas are very good. Alma: Have you asked them why they are often late and early to leave work? Frank: Of course. They said that all that matters is that their performance is good. They don't need that many boring regulations. Alma: Sounds reasonable to me. Frank: No, it does not. Aside from creating new customers, we need to service the existing ones as well. This is the only way we can guarantee long lasting business.
59	"Alma" Alma: Is there a connection with being late and leaving early? Frank: Of course there is. If the customers can't find you, there will he a lot of complaints, which in turn will lead to the company's image being damaged. Alma: Do they think that you are always preaching to them? Frank: Right! Alma: Maybe you ought to let them have a taste of what really happens when they do these things. This may be more effective than one hundred sermons from you. Frank: What do you have in mind? Alma: You can let them join in the whole operating procedure of the company; Let them attend interdepartmental meetings. This way they may understand the responsibility and problems arising in these connections. Frank: And... Alma: You can design a comparative survey between customer satisfaction and continuation of contract, to let them know the correlation between these elements. Frank: This sounds like a good idea; only it will need a little time. Alma: All changes and innovation require time and patience. Frank: You've got a point. But, what if they still don't change? Alma: If that's the case, it only proves that they're too immature and lack a sense of responsibility. You're better off without them! Frank: My dear wife, I feel so much better after talking with you. Alma: Naturally, I am the queen of ideas!
60	"review vt" review vt.　评论 improve vt.　改进 step up the effort　加油 very good　很好 perfect adj.　完美的 outstanding adj.　杰出的 attentive adj.　专心的 diligent adj.　认真的 lazy adj.　懒惰的 subjective adj.　主观的 objective adj.　客观的 bias n.　偏见 to dote on　宠爱 easygoing adj.　随和的 innovative adj.　创新的 modern adj.　现代的 astute adj.　聪慧的
61	"obstinate adj" obstinate adj.　倔强的 cowardly adv.　胆怯地 run away from responsibility　逃避责任 to have fantastic notions　异想天开 naughty adj.　顽皮的 manage vt.　管理 educate vt.　教育 training n.　培训 act in a perfunctory manner　敷衍 lie vi.　说谎 coordinate vt.　协调 reaction n.　反应 unyielding adj.　不服气的 say one thing and mean another　心口不一 superficial acts　表明功夫 to plant one's feet on solid ground　脚踏实地 fear vt.　害怕 authority n. 权威 enthusiasm n.　热情
62	"Miss T" Miss T, may I speak with you? How do you read the matter? I'd like to hear your comments. What is the reason for the opposition? I am really having a hard time dealing with these employees. I really don't know what they are thinking[ If things don't improved, you're fired. I'll give you another chance. Please think this over carefully. This is not a very realistic way of thinking. A creative person will always have his own way of doing things. Giving space to others is equal to giving yourself some space. Don't be too sure of yourself. Don't be too subjective. Maybe he just has his own point of view. I suggest that you take a look at your communicate style to see if it is appropriate or not. Respect others and you will be able to hear the truth. People who are their own masters are not necessarily irresponsible employees. I feel there are some things I did wrong. Can you forgive me? Can you give me another chance?
63	"I will try my best..." I will try my best to change. Just give me a little more time. I'll give you a one-month time limit. You will surely be amazed at my progress. Don't lose your temper indiscriminately, okay? Can you tell me why you were late? I don't feel like talking about it. Maybe I can help you solve your problem. You don't understand me one bit. You are an overbearing superior. You are welcome to share your views anytime. Do you have any comments about me? You are Prejudiced against me. I am fair to all my subordinates.
64	"Part 11" Part 11 Interviewing a New Employee Somebody in Frank's department resigned, so finding the "right person for the job" is his current dilemma. While having dinner one night, he regaled his family with interesting interview anecdotes.
65	"Alma" Alma: What's the matter, honey, the food doesn't taste good? Why do you have such a we rd look on your face? Frank: Oh, sorry, I was thinking about work. Alma: What's the matter? Is something bothering you? Frank: It's nothing. It's just that two of my employees quit and I'm busy interviewing their replacements. Alma: Interviewing new employees makes you lose your appetite? Frank: It's because it's so hard to find good people nowadays . Alma: That's strange; I've been hearing that most people can't find work! Janice: Right! The papers are saying that the economy doesn't look good and more and more people are out of a job. I read that a couple of hundred highly educated people show up for any one job opening. Charles: (sighs) I hope the economic outlook is little better by the time I graduate. Janice: You're only concerned about yourself. Right now dad is not too happy about things.
66	"Charles" Charles: Oh, sorry, Dad. Do you need our opinion? Frank: That would be good. I can also tell you what to look out for when you go into a job interview. Alma: Honey, don't tell me you're going off into one of your lectures. Frank: I am only sharing some of my experiences. A lot of interesting things happen during the interviews. Janice: Really7 I want to hear them. Frank: Thank God for daughters. They're so much warmer. Janice: Dad, isn't it that there are people who get so nervous during an interview that they are unable to speak? Frank: Yes. Some people get so nervous that they stammer; some even walk into the glass doors. Janice: That's hilarious! How old are they? Frank: Well, it varies. Some are fresh university graduates,　some are housewives going back to work and middle age　men who have been working for a couple of years. Charles: I'm sure that there are some pretty arrogant people around. Frank: Naturally. Some people submit pretty flashy resumes; but then once they are asked questions on their supposed field of expertise, they get caught up in their own lies because they don't have the correct answers.
67	"Charles" Charles: Did they demand high pay? Frank: So-so. However, there was one who asked for a salary that's almost as high as mine. It's really so unrealistic. Alma: Honey, what are the qualities do your ideal person need to have? Frank: A good salesperson should have three important qualities: quick reaction, high efficiency, and enthusiastic service attitude. Charles: Aside from these qualities, are you not concerned with educational background, outward appearance or age? Frank: To me, these are secondary. What attracts me are people who are diligent, responsible, team-oriented, passionate about work, professional, and having good communication skills. Alma: All these things are making my head spin. If we were to add the secondary qualities to the primary qualities, the person should be "Mr. Perfect". No wonder you're having such a hard time looking for people. Frank: What you mean is that my expectations are too high? Alma: That's right! Frank: All right, I'll think this over. Janice: Dad, maybe there are some potential superstars in those resumes that you threw away. Frank: Then I would just have to be clairvoyant.
68	"outward appearance　外表" outward appearance　外表 manner of speaking　谈吐 dignified adj.　高贵的 jolly adj.　快活的 skill n.　技能 experience n.　精力 educational background　学历 voluntary adj.　志愿的 ideal n.　理想 ambition n.　抱负 salary n. 薪水 benefit system　福利制度 work system　上班制度 working hours　上班时间 superior n.　上司 rank and file　职员 position n.　职位 humble adj.　谦虚的 hypocritical adj.　虚伪的 amiability n.　亲切 solemn adj.　严肃的 optimistic adj.　乐观的 pessimistic adj.　悲观的 get hired　录取
69	"This is my resume" This is my resume. Please introduce yourself. Is this your first time to look for a job? What is your idea of an ideal job? Please tell us something about your career plans. My hobbies are traveling and reading. Please describe your personality. What is your expected salary? Do I need to go on business trips often? If you have a difference of opinions with your superior, how will you deal with it? If you received a complaint from a client, what will you do? Do you care about the pay very much? What I care about more is whether this job is in line with my own interests I am a very idealistic person. I am a person who's very passionate about my work. I hope there is a stable work environment. I like a job that allows me to show what I've got. I don’t like a monotonous job. I need people who can work independently. He is not suitable for the job.
70	"Part 12" Part 12 A Lesson in Communication Today was really the pits at work for Frank. Not only did he get into fight with a new colleague, he also lost business because of a communication breakup with a customer. When he arrived home, he got a call from his colleague; after a few exchanges, he got into another fight with the person on the line. After putting down the phone, a very angry Frank asked his wife, if he was, as his colleague said, a stubborn person most people will have difficulty communicating with.
71	"Alma" Alma: Frank, who were you fighting with? Frank: Dear, am I really very stubborn? Alma: Uh, sometimes. Frank: Am I a difficult person to communicate with? Alma: Why are you suddenly asking me this question? Frank: I am really very depressed! Alma: I really can't communicate with you if you don't clarify your statements. Frank: But I'm really annoyed, I don't want to talk about it. Alma: Why don't you write it down? Or would you like me to sketch it? Frank: I don't want to write it down and I don't want to draw. Alma: Then we'll just wait until you feel like talking Frank: (groans) Even my wife won't give me the time of day. (Alma gave Frank an I-don't know-what-to-do-with-you look and went into the kitchen to make a pot of tea. )
72	"Alma" Alma: My dear husband, drink a cup of rose tea. Now tell me what is the matter. Frank: Thanks! You're really a great wife. I got into a fight with my customer today. Alma: Why? Frank: He kept calling for a quotation, while picking at things right and left. It was really so annoying! Alma: Maybe he was hoping that you would give him more discount ! Frank: I know, but he is buying in small quantities and he is not an old customer. I really can't give him a satisfactory discount. Alma: Did you tell him these reasons? Frank: I did. But he said to give him a bigger discount first; then he would buy more the next time. I don't believe him, so I told him, "I'11 give you a bigger discount next time. This time, the price stays the same. Alma: You offended him. Frank: Yes. He wrote a letter complaining to the general manager, which really upset me.
73	"Alma" Alma: You didn't say anything to offend the general manager? Frank: Well, no. He showed me the letter and then told me, "The customer is always right. " He patted my shoulders and walked away. Alma: I think you should call that customer tomorrow and apologize. Frank: Why? I didn't do anything wrong. Alma: If you don't fell like talking to him, I can help you send him a card. Frank: I stuck to my principles. What's wrong with that? Alma: I didn't say you were wrong, only that the communication method could be a little moderate. Frank: Maybe I've been too busy these past few days, so I kind of lose patience communicating with people. Alma: You're right. This is a big boo-boo in communication. Just a moment ago you refused to clarify your statements. If I did not make tea to tone down the atmosphere, I would have gotten into a fight with you. Frank: If you meet up with such an unreasonable customer, how would you communicate with him? Alma: Sometimes words are a waste; laughter is better. If you don't feel like talking, find an excuse to walk a way. Let your feelings stabilize a little bit and then talk to him. Frank: You mean just don't get into a direct confrontation, right? Alma: Right! Frank: OK, I will call the customer and apologize to him to morrow.
74	"misunderstanding 误解" misunderstanding 误解 explanation n.　解释 guilty adj.　内疚的 to listen carefully　倾听 way of thinking　想法 criticism n.　批评 guidance n.　指导 convey vt.　传达 conflict n.　冲突 bad temper　坏脾气 clarify vt.　说明 considerate adj.　体贴的 gratifying adj.　令人满意的 not understand 听不懂 not want to listen　不想听 tensed atmosphere　气氛紧张 to settle differences　和解
75	"What do you mean by..." What do you mean by what you said? Please be more tactful. I don't want to communicate with you. That is not what I meant. You misunderstand me. I don't feel like talking now. I was too impulsive. Let me explain, okay? It's my fault. I said the wrong thing. I was wrong about the thing that just happened. Please forgive me.
76	"I apologize for my bad..." I apologize for my bad temper. Don't be mad, okay? Maybe, you can look at this thing from another angle. I don't think about it in that way. I have another viewpoint. I understand where you're coming from. I will try my best. Nobody's wrong in this matter. Don't get yourself trapped because of your stubbornness. I agree with what you are saying. I entirely empathize with bow you're feeling. Thank you for your suggestion. I will change my ways. Thank you for your kind opinion.